Remove Negative Feedback

Overview

Before trying to remove a negative seller feedback, please consider:
Amazon only removes feedback in the following cases:
  • The feedback includes obscene language.
  • The feedback includes seller-specific personally identifiable information.
  • The entire feedback comment is a product review
Amazon will strike-through feedback in the following cases:
  • The entire feedback comment is regarding fulfillment or customer service for an order fulfilled by Amazon.

Instructions

Select "Feedback" under "Performance
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Choose "Request removal" if the feedback is eligible for removal
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If Amazon doesn't remove the feedback automatically but you believe that the feedback is eligible for removal, you can raise a case and explain the reason why Amazon should remove the feedback.
Last modified 1yr ago
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